Thank you for choosing our AI digital content creation service. To ensure your satisfaction with our service, please carefully read the following return policy.
I. Scope of Application
This return policy applies to all AI digital content creation products and services purchased through our platform, including but not limited to text, images, audio, and video content.
II. Return Policy
Digital Product Characteristics
Due to the nature of digital content, once content creation is completed and delivered, customers generally cannot return it. Returns are only possible if the content has obvious quality issues or fails to meet the customer’s pre-order requirements.
Definition of Quality Issues
The content contains technical errors, logical problems, or fails to meet the specific requirements clearly stated by the customer during order confirmation. The determination of quality issues will be reviewed by our team.
III. Return Request Process
Request Timeframe
To request a return, customers should submit a return request within 7 days of content delivery.
Application Method
Please contact our customer service team via email, providing the following information:
Order Number
Content File or Link
Details describing the problem
Any relevant evidence (e.g., screenshots)
Review and Feedback
We will review your return request within 3 business days of receipt and provide you with feedback via email.
IV. Refund Policy
Refund Method
For eligible return requests, we will decide whether to issue a refund based on the review results. Refunds will be processed through the original payment method and will typically arrive in your account within 7-14 business days after approval.
Partial Refund
If part of the order has a quality issue, but other parts are normal, we will only refund the problematic part.
V. Disclaimer
We are not liable for any problems caused by inaccurate or incomplete information provided by the customer. Furthermore, any losses arising from improper use of content, copyright disputes, etc., are not covered by these return terms.
VI. Terms Changes
We reserve the right to change these return terms at any time, and changes will be updated on our website promptly. Please check regularly to ensure you are aware of the latest terms.
VII. Contact Information
If you encounter any problems during the return process, please feel free to contact us through the following methods:
Email: [email protected]
Address: 5220 W Northern Ave Apt 211, Glendale, AZ 85301
Thank you for your understanding and support. We look forward to providing you with even better service!